Faq
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 3-7 business days within the country. International shipping may take 7-15 business days depending on the destination.
Do you offer express shipping?
Yes, we offer expedited shipping options at checkout. Express orders usually arrive within 1-3 business days for domestic shipments.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number on our website or the carrier's website to track your package.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused products in original packaging. Some items like opened earphones may be subject to restocking fees.
How do I initiate a return?
Please contact our support team with your order number and reason for return. We'll provide return instructions and a prepaid shipping label if applicable.
How long do refunds take?
Refunds are processed within 3-5 business days after we receive your return. The time for the refund to appear in your account depends on your payment provider.
Product Information
Are your products authentic?
Yes, all products sold on TechTertulia are 100% genuine and sourced directly from manufacturers or authorized distributors.
Do you offer warranties?
Most products come with manufacturer warranties. Warranty periods vary by product and brand - please check individual product pages for details.
Can I get technical support for my purchase?
Yes, we provide basic technical support for all products purchased from our store. For complex issues, we may direct you to the manufacturer's support team.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, and select digital wallets. Payment options may vary by region.
Is my payment information secure?
Yes, we use industry-standard SSL encryption for all transactions. We never store your full payment details on our servers.
Do you charge sales tax?
Sales tax is applied according to local regulations in your shipping destination. The exact amount will be shown at checkout.
Other Questions
Do you offer bulk discounts?
Yes, we offer special pricing for bulk orders. Please contact our sales team for more information about volume discounts.
How do I contact customer support?
You can reach our support team through the contact form on our website. We typically respond within 24 hours on business days.